Terms & Conditions

Scope

These terms apply to browsing and using our store and to purchases made through it. Read them alongside the product information, checkout details and the policies linked below. Any rights you have under mandatory consumer law continue to apply.

Privacy

Our Privacy Policy explains how personal information is used and how to exercise your choices. Please read it before providing account, order or contact information.

Changes to These Terms

We may revise these terms as services change. The version displayed when an order is placed applies to that order, subject to mandatory legal requirements. The effective date above identifies this version.

Use of the Website

Site Contents and Ownership

The website’s text, photographs, design and other materials are provided for personal shopping and information. Rights in those materials belong to their respective owners. Do not copy, resell or distribute protected content without the permission required by law.

Product Display

We aim to show products clearly. Screen settings and lighting can affect the appearance of colors and textures. Check the description, selected size and available measurements before ordering.

Creative Content

Campaign imagery and other creative content illustrate a style or setting. Product details, measurements and the actual order selection determine the merchandise being purchased. Ask us about a detail that is important to your decision.

Availability

Product availability can change before an order is confirmed. Placing an item in a bag does not reserve stock. If an item becomes unavailable or an order cannot be fulfilled, we will explain the available options.

Accuracy of Information

We try to keep product and service information accurate, but a description, price or availability message may contain an error. We may correct an error and contact you where it affects an order. Your legal rights remain unchanged.

Pricing and Payment

Prices are displayed in the currency shown on the store. Applicable delivery charges, discounts and taxes are identified in the checkout total. A payment is processed only through an available authorized payment method. Never send payment card details through a general contact form.

Returns and Exchanges

Eligible purchases may be returned within 60 days of receipt, subject to the Returns & Exchanges policy. Original delivery charges are not refundable. Approved prepaid returns carry a $9.95 fee plus applicable tax.

Price Adjustments

An eligible price reduction within 7 days of purchase may qualify for one adjustment. Contact Customer Service with the order information to request a review.

Final Sale

A product marked Final Sale is not eligible for return or exchange except where applicable law requires otherwise. Check the item and its fit information before purchasing.

Comments and Feedback

Send accurate, relevant comments and only material you have the right to share. Do not send unlawful, abusive or misleading content. Customer service submissions are used to handle the enquiry and do not give you permission to publish another person’s private information.

Your Account and Security

Keep your sign-in details secure and tell us promptly if you suspect unauthorized access. You are responsible for the accuracy of the information you provide. We may restrict activity that appears fraudulent, abusive or harmful to the website.

Warranties and Liability

We make reasonable efforts to keep the website useful and available, but access may be interrupted by maintenance, technical issues or events beyond our control. Nothing in these terms removes a warranty, remedy or liability that cannot lawfully be excluded.

Responsibility for Misuse

You are responsible for loss caused by unlawful use of the site or infringement of another person’s rights, to the extent provided by applicable law. Do not interfere with security, introduce malicious software or attempt unauthorized access.

Links to Other Websites

Links may lead to services run by other organizations. Review their terms before using them. Linking to another site does not make us responsible for its availability, policies or independent transactions.

Electronic Communications

Order information and service responses may be provided electronically. Keep your email address current and check your order details. Optional promotional messages are separate from communications needed to process a transaction.

Mobile Communications

A promotional text program, when offered, is governed by the Mobile Terms and Conditions. Joining is optional and is not required to buy a product. Your carrier may charge for messages or data.

Mobile Devices

You are responsible for access to your device and any network charges. Features can vary between browsers and devices. Let us know if a display or accessibility problem prevents you from completing a task.

Age Requirements

You must be an adult able to enter a purchase contract under the law that applies to you, or shop with the involvement of a parent or guardian. Our store is not directed to young children.

Accessibility

We aim to make the store usable by a wide range of shoppers. See our Accessibility Policy for help or to report a barrier.

Suspension and Termination

We may limit or end access where reasonably necessary to address fraud, misuse, a security issue or a legal requirement. Duties relating to an existing purchase, privacy rights and obligations that must continue are not automatically ended.

Arbitration Agreement

Covered disputes are generally resolved through individual arbitration rather than a jury trial or a class proceeding, subject to the agreement’s exceptions and rights that cannot be waived. The Federal Arbitration Act governs the arbitration obligation; Florida law otherwise applies without its conflict-of-law rules.

Opt-Out Rights

You may opt out within 30 days of first agreeing to these terms. Send a clear written statement of your choice to service@softsurroundingsonline.com or by certified mail, with a return receipt requested, to Soft Surroundings International, LLC, c/o Customer Service, West Park II, 12647 Olive Blvd., Suite 300, Creve Coeur, MO. 63141. Other provisions remain in effect.

Informal Settlement

Before starting a covered arbitration, the claimant must provide a signed claim statement with their name, mailing and email addresses, a description of the dispute and any monetary demand. Legal representatives must provide the required certification that the claim has a reasonable factual and legal basis. The parties then have 60 days to seek an informal resolution, with relevant limitation periods paused during that process.

Individual Claims and Changes

Covered disputes proceed individually except for the special mass-arbitration process described below. Changes to arbitration requirements may be rejected by written notice within 30 days after they take effect; the previously accepted requirements then continue to govern.

Enforcement and Survival

A court decides whether a binding arbitration agreement was formed and may address an arbitration started contrary to its requirements. Other covered issues are assigned to the arbitrator. Enforceable provisions continue after the customer relationship ends, even if another provision is held invalid. Applicable law governs any award of fees and costs.

Arbitration Rules

Individual Arbitration

An individual case is ordinarily heard by one American Arbitration Association arbitrator under the applicable consumer or commercial rules. Consumer disputes below $25,000 for each claim or counterclaim are normally decided on documents; an arbitrator may allow proportionate discovery or a hearing where appropriate. If the designated organization cannot administer the case, the parties seek an appropriate substitute.

Mass Arbitration

Special procedures apply when 20 or more claimants with the same or coordinated representatives bring substantially similar disputes. Each claimant must complete the enhanced informal process, including a properly supported claim statement. After 60 days of settlement discussions, each side may choose up to two initial cases, for no more than four initial arbitrations. Reasoned decisions are due within 120 days after those cases begin.

The parties then participate in a 60-day mediation with JAMS. Remaining eligible disputes proceed in small-claims court or individual proceedings with FairClaims, subject to the substitution and enforceability provisions. Courts decide challenges to the mass-arbitration rules. Where the prescribed final process cannot lawfully operate, unresolved matters are heard by the relevant Florida courts; any permitted class is limited to the affected mass-arbitration claimants.

Governing Law and Venue

Except as provided by the arbitration agreement or overriding federal law, Florida law governs these terms. Matters that must be heard by a court rather than an arbitrator or small-claims court are assigned to state or federal courts in Fort Lauderdale, Florida, subject to mandatory rights that applicable law preserves.

Contact Us

For questions about these terms, visit Contact Us.