FAQs

To request email updates, enter your email address in the sign-up box at the bottom of the homepage and select the arrow. Updates can include special offers, new collections and other store news.

You can use the unsubscribe option in a marketing email to stop those messages. Promotional texts are a separate optional service; review the Mobile Terms and Conditions before joining an available program.

Visit Request a Catalog and enter your mailing details. Our team will review availability and arrange the mailing.

A pre-order reserves an item expected to arrive later. Any estimated availability date is shown with the item or order information. Dates may change; contact us if you need help with timing.

An item is not reserved simply by adding it to your bag. A size or color can sell out before checkout. Review your bag and choose another available option if needed.

After checkout, review the order confirmation and order number. You can also check My Account or Track My Order. An order confirmation does not mean a package has shipped.

Your email identifies your order and allows us to respond to your enquiries. Email marketing is optional and is separate from the information needed to service your order.

Check Track My Order with the number and email used at checkout. For delivery questions, contact our Customer Service team.

Use only the payment methods offered by the secure checkout. Never send card numbers or passwords through a contact form or email. Our team will not ask for your password.

Available payment options are shown at checkout. If no payment service is available, please contact us before attempting to pay by another method.

A temporary authorization and a settled payment may display separately on a card statement. Split shipments can also lead to separate transactions. Ask us to review an unexpected charge, and do not include your full card number.

Tax depends on the delivery destination and applicable rules. Any charge will be shown in the order total before an order is confirmed.

Check the offer dates, exclusions and minimum purchase. Use the promotion field if one is available at checkout and review the final total before placing the order. Offers cannot be assumed to combine.

Try refreshing the page, checking your connection and using an up-to-date browser. If a problem continues, send us a message with the page and a description of what happened.

Use a current version of Chrome, Safari, Firefox or Edge with JavaScript and necessary cookies enabled. On a shared device, sign out after shopping.

Confirm the email address and password used for your account. Passwords are case-sensitive. If you still need assistance, contact us without sending your password.

Creating an account gives you a convenient place to review orders and keep your shopping details together. You can sign in when you return to the store and access the account features available to you.

Email and text promotions are separate, optional choices. Create an account or sign in to get started.

Choose Sign In at the top of the page, then Create Account. Enter your details and choose a password you do not use on another site.

Check that you are using the same email as when you registered. If access still fails, contact Customer Service with your name and email; never share your password.

Visit E-Gift Cards for purchase and availability information. Gift card services must be available on this store before a purchase or redemption can be completed.

Our assortment includes Misses, Petites and Women’s Plus sizes. Available sizes vary by item. Check the product page and our Size Charts before selecting a size.

Measure your bust, natural waist and fullest hip, then compare with our Size Chart. These are body measurements. Check the individual item for garment length and fit details.

Each range is proportioned for a different fit. Petites use shorter proportions; Women’s sizes provide a fuller fit. Use the matching measurement chart instead of choosing only by the letter size.

Yes. Contact our Style and Service team with your measurements and the product you are considering. We can help you compare the chart and item details.