Privacy Policy

1. Contact

For questions about this policy or a request concerning your personal information, use our Contact Us page. Include enough information for us to understand your request, but do not send passwords, full payment card numbers or identity documents unless a secure verification method has been arranged.

2. Personal Information We Collect

We collect information you provide while shopping, creating an account, placing an order, subscribing to email or requesting assistance. This can include your name, email address, telephone number, billing and delivery addresses, order details and the content of your messages. Catalog and mailing-list requests also include the postal details needed to process them.

Our website uses technical information to operate, such as a session identifier, browser and device information, requested pages and security logs. Information required for a particular transaction is identified in the relevant form. Please provide another person’s details only when you have permission, for example when arranging a gift.

3. How We Use Personal Information

We use information to maintain accounts and shopping bags, process orders, provide order status, arrange delivery and returns, answer requests and manage catalog preferences. We also use it to prevent misuse, diagnose errors, improve the shopping experience and keep appropriate business records.

Optional promotional communications depend on your choices and applicable requirements. A marketing preference does not prevent messages needed to deal with a purchase or support request. We do not need your account password in a customer service message.

4. Disclosure of Personal Information

Service providers may receive the information needed to perform a specific task, such as processing an authorized payment, delivering a package or helping operate our website. They should use it only for the relevant service and any legal duties that apply.

We may disclose information when required by law, to respond to a valid legal process, to protect people or the store from fraud, or in connection with a business transfer subject to appropriate safeguards. We do not publish customer addresses or order details on public pages.

5. Your Choices

You can choose whether to create an account or subscribe to optional marketing. You can ask to stop receiving printed catalogs through Do Not Mail. A mailing already in preparation may still arrive while a request is processed.

Use Your Privacy Choices to review the website’s cookie preferences. Necessary session features keep the bag, account and forms working. Browser settings can also control stored cookies; blocking necessary cookies may affect shopping or sign-in.

If a text-message program is available, the applicable Mobile Terms explain how to opt out. Marketing choices do not affect the service messages needed for an existing order.

6. Updating Your Information

Review the details in your account and at checkout before submitting an order. To correct information already attached to an order or service request, contact us promptly with the relevant reference. Changes to an account do not necessarily alter a package already prepared for shipment.

7. Your Privacy Rights

Depending on where you live, privacy law may give you rights relating to your information. These may include:

Access and Portability

Ask whether we hold personal information about you and request an accessible copy, subject to legal exceptions.

Correction

Ask us to correct inaccurate or incomplete personal information.

Deletion

Ask us to delete information that is no longer required. Some records may need to be retained for legal, fraud prevention, accounting or unresolved transaction purposes.

Opting Out

You may have rights to object to particular uses, withdraw consent or opt out of certain advertising or sharing practices where applicable.

Submitting a Request

Use Contact Us and describe the right you wish to exercise. We may verify your identity and an authorized representative’s authority before releasing or changing information. Verification is intended to protect your data.

Timing and Non-Discrimination

We respond within the period required by the law that applies to your request. If additional time or a lawful exception applies, we will explain. You will not be penalized for exercising a legal privacy right.

8. Links to Other Websites

Some pages link to independently operated websites, including career and service resources. Their privacy notices govern information you provide to them. Review those notices before entering information; our policy does not control another website’s practices.

9. How We Protect and Retain Information

We use access controls and other reasonable measures to protect stored information and reduce unauthorized access. No online transmission or storage system can be guaranteed completely secure. Use a strong password, keep it private and sign out of shared devices.

We retain records for as long as needed to provide the service, resolve enquiries and meet applicable legal obligations. Retention needs differ for orders, account records, service requests and security logs. A deletion request is reviewed against those needs.

10. Children’s Privacy

Our store is intended for adult shoppers. We do not knowingly request personal information from children under 13. If you believe a child has provided information without appropriate permission, contact us so that we can review it and take appropriate action.

11. Changes to This Policy

We may update this policy as our services or requirements change. The revised version and its update date will be posted here. Where required, we will provide additional notice or request a new choice before a materially different use of information.

12. Questions

If you have a question about privacy, need help making a request or wish to raise a concern, please contact our Customer Service team. You may also have the right to contact the privacy authority where you live.